Hey everyone, we are a Greek CP playing since server start. We've made numerous ammount of donations to support the server and enjoy the game.
Today, our friend got scammed. He accidentally traded a wrong person in Dion Gatekeeper instead of his main character. The item that got scammed was Dual S +10. As you may understand we are talking for a huge item, top (maybe endgame) gear and the response we have received from support was : "We are not able to do anything, since you have traded the item."
That's a huge lie. If someone can do anything about this sad situation - is totally YOU guys, the administrator team. I understand completely this was a "crappy and foolish" move that was made from our friend - but I'm pretty sure that YOU (as admins) can see exactly what happened from the logs etc. Sometimes, we are dizzy - not paying attention to what we do in game after so many hours playing and of course we can make mistakes. We are all humans after all.
I know you might not care at all about our situation, but we are almost ready to quit the server just because of that. Please do some investigation and atleast delete the item, we don't care of getting the item back since its so hard to help us that way, but it's totally unfair a random guy to get so much boost from an item that he doesn't deserve to have.
I'm once again asking you to help us with this situation @Safero@Rylai